Terms & Conditions

These Terms and Conditions ("Terms") govern the services, website, and customer portals provided by AUTO TAGS AND TITLE CENTRAL CORP ("ATTC", "we", "us", "our"). By submitting a request, making a payment, or otherwise using our services, you agree to these Terms. If you do not agree, do not use our services.

1. Who we are

ATTC is a private Florida tag and title service agency. We are not a government agency and we are not affiliated with, endorsed by, or acting on behalf of the Florida Department of Highway Safety and Motor Vehicles ("FLHSMV" / "DMV"), any county tax collector, or the Florida Division of Corporations. We act as your authorized agent to prepare, review, and submit paperwork on your behalf.

2. Services we provide

We assist with vehicle registrations and renewals, license plates and transfers, title transfers and duplicate titles, dealer services, business formation (LLC / Corp / DBA), EIN applications, registered agent service, and related document preparation and filing. Our service fee covers our labor, document preparation, review, and submission — nothing more.

3. Payment is due before we begin

• Payment in full is required before processing starts. We do not begin, submit, or reserve any filing before payment clears. Work does not enter our queue until payment is received.
• We accept cash, debit card, credit card, and Zelle. Card payments are processed through our payment partner, Square. We do not accept personal checks.
• Prices quoted are for our services only. Additional services requested after work begins are quoted and paid separately.

4. State and government fees are always separate

State fees, sales tax, registration fees, title fees, plate fees, county fees, and any other government charges are never included in our prices. These amounts are set by the State of Florida and its agencies — not by us — and are collected in addition to our service fee. Government fee amounts can change at any time without notice, and any estimate we provide is an estimate only. The customer is always responsible for paying the full government amount due.

5. Turnaround time: 24-48 hours target

Our goal is to complete paperwork within 24 to 48 business hours from the moment we have (a) full payment and (b) every required document, correctly signed and legible. That window is a target, not a guarantee.

Processing may take longer for reasons outside our control, including but not limited to:

• A stop, hold, sanction, or suspension on the customer's driver license or record.
• Unpaid tolls, unpaid tickets, child support holds, or other outstanding obligations owed by the customer.
• A rejection, correction request, or additional-documentation request from the DMV / FLHSMV or a county office.
• Missing, expired, illegible, incorrect, or improperly signed documents.
• Insurance verification issues, lien or lienholder delays, or an out-of-state title still held by a third party.
• Government or system outages, office closures, holidays, backlogs, or mail and courier delays.

When any of these occur, we will notify you, tell you exactly what is needed, and continue doing everything reasonably possible to complete the work correctly and as fast as possible. We are not liable for delays caused by government agencies or by conditions on the customer's record. Delay alone does not entitle a customer to a refund while the work is still actively being processed.

6. Customer responsibilities

You are responsible for:

• Providing true, current, complete, and lawfully obtained information and documents.
• Being at least 18 years old and legally able to enter a binding contract.
• Clearing any stop, hold, unpaid toll, or outstanding obligation on your record.
• Responding promptly when we request a correction or an additional document.
• Reviewing all documents before signing and confirming names, VIN, and addresses are correct.

If a filing must be redone because of information the customer supplied incorrectly, additional service fees and government fees may apply.

7. Refunds

• Rejected work — full refund. If the work is rejected and cannot be completed for reasons not attributable to the customer, we refund the full amount paid to us, including our service fee and any government fees we collected but did not disburse.
• Rejection or cancellation caused by the customer — $30 processing fee. If the work cannot be completed because of the customer's own conduct — including fraud, misrepresentation, falsified or altered documents, a stop or hold the customer will not clear, refusal to provide required documents, or abandonment of the request — we refund what was paid less a $30 processing fee that covers work already performed.
• Government fees already paid to the State are non-refundable by us. Once funds are disbursed to FLHSMV, a county, or the Division of Corporations, refund eligibility is controlled by Florida law and that agency, not by ATTC.
• Digital reports (VIN reports, market value reports) are delivered immediately and are non-refundable once generated.
• Subscriptions may be cancelled at any time; cancellation stops the next renewal and past periods are not refunded.

Approved refunds are issued to the original payment method within a commercially reasonable time. To request a refund, email admin@autotagsandtitlecentral.com with your name, tracking number, and the reason.

8. Fraud and unlawful use

Submitting false, forged, altered, or stolen documents or identities is strictly prohibited and is a crime under Florida law. We will immediately stop the work, retain the $30 processing fee as described above, and may report the matter to the appropriate authorities and to FLHSMV. We will not participate in evading taxes, fees, odometer disclosure, or lien obligations.

9. Payment disputes and chargebacks

If you believe there is a problem with a charge, you agree to contact us first so we can resolve it directly. You agree not to initiate a chargeback or bank dispute for services that were delivered, or while work is still being processed, before giving us a reasonable opportunity to resolve the issue. Chargebacks filed in bad faith — including for work already completed or for delays caused by the customer's own record — may be contested with our documentation, and we may recover related costs and suspend future service.

10. Privacy and use of your information

We use your personal information solely to process your requested work. We do not sell it, rent it, or share it with third parties for marketing. Information is shared only with:

• The DMV / FLHSMV, county tax collectors, and the Florida Division of Corporations, as required to complete your filing;
• Service providers strictly necessary to deliver the service — for example our payment processor (Square), secure document storage and hosting, email delivery, and where applicable an insurance carrier or lienholder involved in your transaction; and
• Anyone else only where required by law, subpoena, court order, or lawful government request.

Those providers may only use the data to perform their function for us. Documents such as driver licenses, insurance cards, and titles are stored with access restricted to authorized staff working on your file and retained only as long as needed for our records and legal obligations. See our Privacy Policy for details.

11. VIN, market value, and informational reports

Vehicle history, recall, fuel economy, and market value information comes from public and third-party sources (including NHTSA, EPA, and marketplace listings) and is provided "as is." We do not guarantee accuracy or completeness, and it is not an appraisal. Do not rely on a report as the sole basis of a purchase decision; always have a vehicle independently inspected.

12. No legal or tax advice

We are not attorneys, CPAs, or insurance agents, and nothing we provide is legal, tax, or insurance advice. Business formation and filing services are document preparation and filing services only. Consult a licensed professional for advice about your situation.

13. Acceptable use of our website and portals

You agree not to interfere with security or availability, scrape or reverse-engineer our systems, access another customer's records, or use our services for any unlawful purpose. We may suspend or terminate any account that violates these Terms.

14. Intellectual property

All content, branding, software, and design on our website and portals is owned by ATTC or our licensors. You receive a limited, non-exclusive, non-transferable license to use them for their intended purpose.

15. Disclaimers

OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT ANY PARTICULAR PROCESSING TIME OR THAT ANY GOVERNMENT AGENCY WILL APPROVE A GIVEN FILING.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO OUR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST WAGES, RENTAL COSTS, LATE FEES, FINES, OR PENALTIES RESULTING FROM DELAYS OR GOVERNMENT ACTION.

17. Indemnification

You agree to indemnify and hold ATTC harmless from any claims, damages, fines, and expenses (including reasonable attorneys' fees) arising from your use of our services, the information or documents you provided, your violation of these Terms, or your violation of any law or third-party right.

18. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to personal jurisdiction there. If any provision is held unenforceable, the remainder stays in effect.

19. Changes to these Terms

We may update these Terms. Material changes will be posted on this page with a revised effective date. Continued use of our services after changes means you accept the updated Terms.

20. Contact

AUTO TAGS AND TITLE CENTRAL CORP
8421 S Orange Blossom Trl, Unit 234
Orlando, FL 32809
Phone: 689-247-4353
Email: admin@autotagsandtitlecentral.com